Shipping

Which countries do you ship to?

Italy without any limitations at a cost of €5.99 and FREE for orders over €169 *

Cash on delivery: €3.90 handling fee.

Cash on delivery available for Italy only.

;

Austria, Belgium, Luxembourg, Netherlands at a cost of €18.00

Denmark, France, Poland, United Kingdom, Serbia, Slovenia, Spain, Hungary at a cost of €17.00;

Germany, Bulgaria, Cyprus, Croatia, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia at a cost of €22.00

When will my order be processed?

All orders with Standard shipping are processed within 24 hours of order confirmation.

When will I receive my order?

On average, delivery times are 24 hours to central and northern Italy, and 48 hours to southern Italy, islands, and remote areas from the time the package is handed over to the courier.

We recommend choosing an address where someone will be available to receive your order during these hours. If you'd like your order delivered to your office or reception, be sure to include your name on the doorbell.

We will provide you with a tracking number to follow your order in real time.

Is shipping always free?

We offer free shipping in Italy for orders over €169. For smaller amounts, we ask for a €5.99 contribution.

*except remote locations.

How can I track my order?

You will receive an email from GLS or SDA containing a link to check the status of your shipment.

What happens if I'm not at home when the courier comes?

If no one is present to deliver, the courier will leave a note with their contact information. After two delivery attempts, the order will be stored at the nearest GLS warehouse, and our Customer Service will contact you to schedule a second delivery attempt.
If you do not respond to Customer Service, after a further 10 days the order will be returned to our warehouse and a refund will automatically be requested for you *EXCLUDING SHIPPING COSTS (OUTWARD/RETURN).

*Remote locations - Italy

We reserve the right to request additional shipping charges for deliveries to the following remote locations (even on orders already received/paid):
Smaller islands, the Venice Lagoon, Olbia Tempio, La Maddalena, or particularly difficult-to-reach locations.