Right of withdrawal

Purchases made on the website www.yamoto.it are governed by Italian law on mail order sales. If the Customer makes a mistake in the order and receives an unwanted item, they have 14 (fourteen) days from the delivery date to exercise their right of withdrawal, or the option to return the product.

Pursuant to Articles 64 et seq. of Legislative Decree 206/2005, the Consumer Customer, i.e., a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity, has the right to withdraw from the purchase contract for any reason and consequently has the right to return the purchased goods and obtain a refund of the expenses incurred, in accordance with the procedures indicated below.

The right of withdrawal is subject to the following conditions:

a) the right applies to the product in its entirety and not to parts or components of it;

b) in the case of prize operations or combined promotional sales, in which the purchase of one item is combined with another item that is sold at a negligible price (or given away), the right of withdrawal will be legitimately exercised with the return of both items purchased (given the constraint of the promotional item being an accessory to the first).

To exercise the right of withdrawal, the Customer, without having to provide explanations and without incurring any penalty, must send a communication indicating the intention to withdraw from the contract within 14 (fourteen) working days of receiving the goods. This communication must be sent to Yamoto by registered mail with acknowledgement of receipt, addressed to Yamoto, with registered office in Verona, Yamoto VIA MADONNA 290 Bovolone 37051 Verona . Upon sending the withdrawal notice, the Customer must arrange for the return of the goods to Yamoto, using a courier of their choice, attaching a copy of the registered letter indicated above. The goods must be returned intact and carefully packaged in their original packaging, complete with all accessories. By law, the shipping costs for returning the goods are the responsibility of the Customer. In the case of multiple goods relating to the same order, in relation to which the Customer has exercised the right of withdrawal, the same must be sent to Yamoto in a single shipment.

The Customer who has purchased from a YAMOTO point of sale,

Size/product exchange within 14 days;
Equipped with all receipts;
Items must have tags attached and must not have been used;
No refund expected.

Yamoto is not responsible for damage or theft/loss of goods returned via uninsured shipments. Yamoto will refund the price of the item for which the customer exercised the right of withdrawal, provided that the item is intact and unused.

For Online
Without prejudice to any costs for repairing damage, Yamoto will refund the entire amount paid by the Customer at the time of purchase of the goods, within 14 days from the date on which Yamoto became aware of the exercise of the right of withdrawal, provided that in the meantime the goods have been shipped according to the methods indicated above, by crediting the amount to be refunded to the Customer's credit card.

The right of withdrawal automatically lapses in cases where the following is ascertained:

a) the lack of the original packaging and/or wrapping;

b) the absence of all the integral elements of the item (accessories, tags, labels, information notes, etc.);

c) damage to the product for reasons other than its transport;

d) the use of the product;

In the event of forfeiture of the right of withdrawal, Yamoto will return the purchased item already in its possession to the sender, charging the latter the shipping costs.

Yamoto informs that the right of withdrawal cannot be applied to goods expressly modified at the customer's request, products made to order,
Not normally kept in stock by Yamoto. These goods are NOT SUBJECT TO THE RIGHT OF WITHDRAWAL, as they are produced based on the express specific personal needs of the Customer.

Information and complaints.

Any clarification, information on assistance services or any complaints may be requested or submitted to Yamoto at its registered office as highlighted above and by email to the following addresses: info@yamoto.it. The information contained in the GTC and on the website for individual products is communicated in its entirety through these conditions and through the information sheets pursuant to and for the purposes of Articles 52 and 53 of Legislative Decree 206/2005.