RETURN

CANCELLATION, RETURNS AND SIZE EXCHANGES POLICIES

Yamoto cares about product quality and strives to provide the best products to our customers. However, if you're not satisfied with the product, we have a return policy to avoid confusion, provide convenience for our customers, and foster a strong customer relationship.

Steps to return:

- Return the product by email to "Info@yamoto.it" .

- Clearly, state why you want to cancel or refund with the order number and date.

Additionally, there will be three return conditions:

Cancellation:

- The order can be cancelled if it has not yet been charged or processed.

Shipping costs are non-refundable once the order has shipped. Only the product price is refundable.

Swap size and color:

- Only within 15 days, the product can be exchanged

- Avoid tearing the packaging

- Use of the product is not permitted.

- Send the product back and mention the error and what you want in exchange.

- You will pay for the return shipping if the problem is on your side, otherwise the Yamoto team will pay.

Reimbursement:

- The reasons for the refund must be valid.

- we will only refund the price of the product, not the shipping costs

- Send the product back, following the tracking number and shipping service URL. Your payment will be refunded as soon as possible after receipt.

- Please write the correct Yamoto shipping address, we will not be responsible for incorrect address.

All return and refund policies are well-thought out. Please feel free to contact us if you have any questions.