Frequently Asked Questions

Frequently Asked Questions



Can I have it in your store?

Yes, we have a store called Yamoto and our location is

Are there more products in stores, some of this web product?

Certainly, we have a wide range of products in our store.

Why are the products on this site so cheap?

Our store is real, we clear our stock of branded products with guarantee at lower prices.

Is it safe to pay by credit card?

Yes, it's completely secure because your personal information is protected by SSL. We can't access your card details once they're entered into the bank's network.

Buy your products online on this site?

Yes, if you live in countries such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, etc. where a PayPal account is available.

Could there be any changes in the prices of your store's brands?

Prices for our store's brands may vary. However, we offer relatively lower prices.

Could you tell me what 3DSecure is?

It's an online security service that protects your card from unauthorized use. It's used for online payments, which may involve a password or PIN.

Can you tell us which delivery company is used?

The delivery company attempts to deliver the package several times. If they are unable to deliver, the package will be returned to us and the delivery will be retained and the cost refunded. SEUR delivery company is for Italy. TNT is for other countries.

How long will it take to receive my package?

Depending on your location, it takes 2-9 business days after payment for Italy. For shipments to the rest of Europe, it takes between 2 and 15 days depending on the services selected. If you pay via PayPal or credit card, you will receive the payment, but bank transfers will not automatically be available. Once payment is received, we will ship your order. We recommend paying via PayPal or credit card to receive your order quickly.

Who pays customs duties or other taxes?

All our product prices include VAT. There are no taxes or other hidden charges. Customs fees are the responsibility of the customer. Yamoto will not charge any custom fees for shipping to any country.

What are the conditions for returning an order?

You must return the package within 15 days of receipt in its original condition with all labels and tags. The product price is refundable.

Can we change the size of the product?

You must return the package within 15 days of receipt in its original condition, with all labels and tags attached. Please clearly indicate what you wish to exchange when contacting us.